Terms & Conditions

Effective Date: January 1, 2025

Welcome to Horizon Express LLC. By using our website or requesting courier services, you agree to these Terms & Conditions.

1. Services

Horizon Express provides medical courier services, commercial delivery services, and long-distance freight transport. We reserve the right to refuse any delivery that may pose safety, legal, or compliance concerns.

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2. Client Responsibilities

Clients must provide accurate delivery information, proper packaging, and any necessary documentation. Horizon Express is not responsible for delays caused by incorrect information or circumstances beyond our control.

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3. Liability

Horizon Express LLC is not liable for:

• Damages caused by improper packaging

• Circumstances outside our control (weather, accidents, closures)

• Items restricted by law or not disclosed prior to transport

Liability for medical specimens or sensitive items is limited to the cost of service unless otherwise agreed in writing.

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4. Payment

Payment terms may vary based on client type, service level, or contract terms. Late payments may incur additional fees.

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5. Cancellations

Clients may cancel non-urgent deliveries prior to dispatch. Once a driver is en route, cancellation fees may apply.

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6. Prohibited Items

We do not transport:

• Illegal substances

• Weapons

• Hazardous materials not declared

• Items prohibited by federal or state law

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7. Website Use

Users agree not to misuse the website, attempt unauthorized access, or engage in activities that may harm the site or its users.

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8. Changes to Terms

We may update these Terms & Conditions at any time. Updates will be posted on this page.

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9. Contact

For questions about these Terms:

📧 HR@horizonexpress.us

📞 (817) 542-3457